Privacy Policy

Your privacy matters to us. This policy explains how lyvenquralis collects, uses, and protects your personal information when you use our business leadership platform.

Last Updated: March 15, 2025

Information We Collect

We collect information you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. Understanding what data we collect helps you make informed decisions about your privacy.

Personal Information You Provide

Contact details including name, email address, phone number, and business address
Professional information such as job title, company name, and industry sector
Account credentials and security information for platform access
Learning preferences, course selections, and educational goals
Communication records including messages sent through our platform
Payment information and billing details for premium services
Survey responses and feedback about our educational programs

Automatically Collected Information

When you interact with our platform, we automatically collect certain technical information. This includes your IP address, browser type, operating system, and device identifiers. We also track how you navigate through our educational content, which courses you access, and your learning progress patterns.

We use cookies and similar technologies to enhance your learning experience and remember your preferences across sessions. You can manage cookie settings through your browser preferences.

How We Use Your Information

Your information helps us deliver personalized educational experiences and improve our business leadership programs. We process your data for several key purposes, always ensuring we have a lawful basis under Australian Privacy Principles.

Purpose	Data Used	Legal Basis
Course delivery and progress tracking	Account details, learning history, preferences	Contract performance
Platform improvement and analytics	Usage patterns, technical information	Legitimate interest
Communication and support	Contact information, inquiry details	Contract performance
Marketing and updates	Email address, preferences	Consent

Information Sharing and Disclosure

We don't sell your personal information to third parties. However, we may share your information in specific circumstances outlined below. When sharing is necessary, we ensure appropriate safeguards protect your privacy rights.

Service Providers

We work with trusted partners who help deliver our educational services, including cloud hosting, payment processing, and communication tools. These providers are bound by strict confidentiality agreements.

Legal Requirements

We may disclose information when required by Australian law, court orders, or regulatory requests. We'll notify you of such disclosures unless legally prohibited.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to equivalent privacy protections.

Your Privacy Rights

Under Australian privacy law, you have several rights regarding your personal information. These rights help you maintain control over your data and how it's processed by our platform.

Access and Correction Rights

You can request access to the personal information we hold about you at any time. If you find any inaccuracies, you have the right to request corrections. We'll respond to access requests within 30 days and provide information in a clear, understandable format.

Request a copy of all personal information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your account and associated data
Withdraw consent for marketing communications at any time
Object to certain types of data processing
Request data portability for information you've provided

Data Security and Protection

Protecting your personal information is a top priority. We implement multiple layers of security controls to safeguard your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include both technical and organizational safeguards.

We use industry-standard encryption for data transmission and storage. All payment information is processed through certified secure payment gateways that comply with PCI DSS standards. Our staff receive regular privacy and security training, and access to personal information is restricted on a need-to-know basis.

While we implement strong security measures, no online platform can guarantee absolute security. We encourage you to use strong passwords and keep your account credentials confidential.

Data Retention Periods

We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by Australian law. Different types of information have different retention periods based on legal requirements and business needs.

Information Type	Retention Period	Reason
Account information	Duration of account plus 3 years	Legal and tax obligations
Learning progress data	Duration of account plus 1 year	Certificate verification
Payment records	7 years from transaction	Australian tax law requirements
Marketing communications	Until consent withdrawn	Ongoing consent basis

International Data Transfers

Some of our service providers are located outside Australia. When we transfer your personal information internationally, we ensure appropriate safeguards are in place. This includes using providers in countries with adequate privacy protections or implementing specific contractual protections.

We primarily use services located in countries with strong privacy frameworks, such as the United States (under Privacy Shield or equivalent frameworks) and European Union member states. Any transfers outside these jurisdictions require additional privacy safeguards and your explicit consent where required by law.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you via email or through prominent notices on our platform at least 30 days before the changes take effect.

Minor updates, such as clarifications or formatting changes, may be made without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your privacy. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Privacy Questions or Concerns?

If you have questions about this privacy policy or want to exercise your privacy rights, contact our Privacy Officer:

lyvenquralis Privacy Officer
RACT Stand, UTAS Stadium, Level 4/6A Invermay Rd
Launceston TAS 7250, Australia

Phone: +61 882 117 833
Email: privacy@lyvenquralis.com